Shipping policy
Order Processing
All orders are subject to processing before shipment. Standard order processing takes 1‑3 business days (excluding weekends and public holidays). We do not ship on non‑working days. Once your payment is confirmed, our team will verify and prepare your items for dispatch. Order confirmation email does not mean your order has been shipped.
Shipping Destinations
We offer international shipping to most countries and regions worldwide. Some remote locations may not be supported. If your address cannot be delivered, we will contact you for address adjustment or full‑order refund.
Shipping Methods & Estimated Delivery Time
- Standard International Shipping: 10‑25 business days
- Expedited Shipping: 5‑12 business days
Delivery times are estimated and not guaranteed. Delays may occur due to customs clearance, local postal service peak seasons, bad weather or other uncontrollable factors.
Shipping Cost
Shipping fees are calculated based on destination country, total weight and volume of your order. The exact shipping charge will be displayed at checkout before you complete payment. We may offer free‑shipping promotions from time to time under specified order value requirements.
Customs, Duties and Taxes
All import duties, customs fees, VAT and local taxes incurred upon arrival in your destination country are the responsibility of the customer. We have no control over these charges and cannot predict their amount. Please check your local customs policy before placing an order. Refusal to pay customs charges may result in package being returned or abandoned, and related costs will not be covered by us.
Package Tracking
Once your order ships, you will receive an email with tracking number and tracking link. Please allow 2‑5 days for tracking information to update after dispatch. If tracking shows delivered but you have not received your parcel, kindly check with local post office, neighbours or building management first.
Shipping Address Modification
Please double‑check your shipping address when placing the order. Address changes can only be accepted before the order is shipped. Once dispatched, we cannot modify delivery address. Wrong or incomplete address caused non‑delivery will not entitle you to free reshipment.
Lost or Damaged Packages
If your package is confirmed lost in transit or arrives with obvious outer‑package damage, please contact our customer support within 7 calendar days after estimated delivery date. You need to provide order number, tracking number and relevant photos for verification. We will arrange replacement or partial/full refund according to our assessment. We do not accept claims filed beyond the time limit.
Unsuccessful Delivery
Packages returned to us because of customer‑caused reasons including but not limited to wrong address, recipient unavailable, refusal to receive or refusal to pay customs fees will incur return shipping fees. These fees will be deducted from your refund if you request reimbursement.
Contact Us
For any shipping‑related inquiries, please reach out to our support team via our contact page. Please include your order number for faster assistance.